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Based on the case study, more than 15% customization of an ERP is risky for any organization. To meet the business requirements of any organization it's quite common to customize the ERP sometimes. ERP is already a standard business process in the worldwide global market which can be adapted by any type or any size of organization. It's a platform independent and ready system for multidimensional businesses.

The major reason behind TCO calculation is to measure the upfront cost of long term or indirect expenses of an organization especially in case of implementing the new technologies. Without calculating the TCO there is a high chance of having miscalculations in the organization.